Kelola Bantuan

Kelola tiket bantuan dan keluhan dari staff

@if (session()->has('success')) @endif
{{ $stats['total'] }}

Total Tiket

{{ $stats['open'] }}

Tiket Terbuka

{{ $stats['resolved'] }}

Tiket Selesai

{{ $stats['high_priority'] }}

Prioritas Tinggi

@if($tickets->count() > 0)
@foreach($tickets as $ticket) @endforeach
Nomor Tiket Staff Subjek Prioritas Status Dibuat Aksi
#{{ $ticket->ticket_number }}
{{ substr($ticket->staff->name, 0, 1) }}
{{ $ticket->staff->name }}
{{ ucfirst($ticket->staff->role) }}
{{ Str::limit($ticket->subject, 40) }}
{{ Str::limit($ticket->description, 60) }}
{{ $ticket->priority_label }} {{ $ticket->status_label }} {{ $ticket->created_at->format('d/m/Y H:i') }}
@if($ticket->status === 'open') @endif @if(in_array($ticket->status, ['open', 'in_progress'])) @endif
{{ $tickets->links() }}
@else
Tidak ada tiket ditemukan

Belum ada tiket bantuan yang sesuai dengan filter yang dipilih

@endif
@if($selectedTicket)
Detail Tiket #{{ $selectedTicket->ticket_number }}
Status: {{ $selectedTicket->status_label }}
Prioritas: {{ $selectedTicket->priority_label }}
Staff:

{{ $selectedTicket->staff->name }} ({{ ucfirst($selectedTicket->staff->role) }})

Dibuat:

{{ $selectedTicket->created_at->format('d/m/Y H:i') }}

Subjek:

{{ $selectedTicket->subject }}

Deskripsi:

{{ $selectedTicket->description }}

@if($selectedTicket->admin_response)
Respon Admin:

{{ $selectedTicket->admin_response }}

Direspon oleh: {{ $selectedTicket->respondedBy->name ?? 'Admin' }} pada {{ $selectedTicket->responded_at->format('d/m/Y H:i') }}
@endif @if(!$selectedTicket->admin_response || in_array($selectedTicket->status, ['open', 'in_progress']))
@error('adminResponse')
{{ $message }}
@enderror
@else
@endif
@endif
@push('styles') @endpush